Frequently Asked Questions
Is it free to join Visionary Membership?
Visionary Members do not pay an annual fee to remain in membership. Member benefits become active with the purchase of your first shipment.
What is the current club selection?
Visionary Members may find information on current and past shipment offerings here.
How long must I remain a member?
Visionary Members are asked to receive the first four shipments upon joining the club, after which time they may choose to cancel their membership. However, we find that our members prefer to remain as such once they begin to enjoy the many benefits that the Heritage Society offers!
How are charges tabulated for shipments?
Visionary Members are charged approximately $200* per shipment in January, March, September, and November. Shipments are 2 bottles each, and members may choose to place a purchase in lieu of the standard shipment offering, so long as the price point meets or exceeds that of the corresponding shipment (i.e. if the September Shipment is $200*, then the price point of the Purchase in Lieu of would need to be $200 or more before taxes and shipping). If a shipment is customized, the actual amount charged will vary depending on the selection of wines contained in each shipment.
*Plus applicable taxes and shipping
All sales are final. If a shipment is returned to us as undeliverable, we will reach out to you to coordinate a reshipment. A $25 Reshipment Fee will be applied to all orders that are returned by FedEx or UPS after (3) failed delivery attempts including those related to no one 21 years of age or older being present to sign for the wine delivery.
All updates for billing, shipping address, and shipping date must be communicated to us through writing to HeritageSociety@Inglenook.com or through your online account no later than four business days before the shipment processing date (always communicated through email ahead of each shipment offering). All requests to amend an order which has already been processed are not guaranteed to be honored and may incur additional fees, and the order may not be cancelled after processing.
What events are included in my Visionary Membership?
The list of events that Visionary Members can use their complimentary tickets toward may be accessed here. Tickets expire on December 31st of each calendar year. Tickets for subsequent years will be issued when the January shipment is processed.
May I suspend a shipment?
Visionary Members may not suspend any shipments within the year. We are always happy to work with members to delay the shipping of an order, or we are happy to assist you with customizing your shipment (so long as the price point meets or exceeds that of the corresponding shipment wishing to be skipped).
How do I cancel my membership or change my account information?
We understand that things can happen and membership may no longer be the best fit. Once terms of membership have been met (including accepting four Visionary shipments sent within the first year of membership), membership may be terminated at any time through writing to us at HeritageSociety@Inglenook.com. All Visionary Member event tickets become void upon cancellation, if membership is cancelled prior to December 31st of the current calendar year.
All cancellation requests must be made in writing at least two weeks ahead of the next scheduled shipment processing day.
To make changes to your account profile, you may update your information online by signing-in with the email address and password on file for your account. We ask that you ensure your account profile reflects the correct contact and current credit card information to avoid missed shipments and delivery failures. Multiple missed shipments may result in membership cancellation.
For additional inquiries, call us at (707) 968-1144 or send us an email.
