Frequently Asked Questions
Is it free to join the Heritage Society?
Rubicon and Excelsior Members both pay an annual $100 Membership Fee to remain in active membership with the Heritage Society. This is a non-refundable, annual charge, billed at the time of joining Membership and renewed yearly on your sign-up anniversary. This annual fee entails you to all member benefits, including ground shipping included for all Club Shipments and Reorders of Club Shipments during the (30) day reorder window.
What is the current club selection?
Rubicon and Excelsior Members may find information on current and past shipment offerings here.
How long must I remain a member?
Upon joining, we ask that members receive the first four Rubicon shipments or first two Excelsior shipments of wine after which time they may choose to cancel their membership. The annual Membership Fee is nonrefundable in whole or in part if the cancellation occurs prior to the end of an annual membership cycle. However, we find that our members prefer to remain as such once they begin to enjoy the many benefits that the Heritage Society offers!
How are charges tabulated for shipments?
Rubicon Members are charged approximately $500* per shipment in January, March, September, and November. Shipments are between 2-6 bottles, and members may choose to place a purchase in lieu of the standard shipment offering, so long as the price point meets or exceeds that of the corresponding shipment (i.e. if the September Shipment is $500, then the price point of the Purchase in Lieu of would need to be $500 or more before taxes). If a shipment is customized, the actual amount charged will vary depending on the selection of wines contained in each shipment. *Plus applicable taxes
All Heritage Society Memberships are a one-year commitment that renews automatically, unless otherwise cancelled in writing at least two weeks ahead of the next shipment offering.
All sales are final. If a shipment is returned to us as undeliverable, we will reach out to you to coordinate a reshipment. A $25 Reshipment Fee will be applied to all orders that are returned by FedEx or UPS after (3) failed delivery attempts including those related to no one 21 years of age or older being present to sign for the wine delivery.
All updates for billing, shipping address, and shipping date must be communicated to us through writing to HeritageSociety@Inglenook.com or through your online account no later than four business days before the shipment processing date (always communicated through email ahead of each shipment offering). All requests to amend an order which has already been processed are not guaranteed to be honored and may incur additional fees, and the order may not be cancelled after processing.
May I suspend a shipment?
Rubicon and Excelsior Members may not suspend any shipments within the year. We are always happy to work with members to delay the shipping of an order, or we are happy to assist you with customizing your shipment (so long as the price point meets or exceeds that of the corresponding shipment wishing to be skipped).
How do I cancel my membership or change my account information?
We understand that things can happen and membership may no longer be the best fit. Once terms of membership have been met (including accepting four Rubicon shipments or two Excelsior shipments sent within the first year of membership), membership may be terminated at any time through writing to us at HeritageSociety@Inglenook.com. All cancellation requests must be made in writing at least two weeks ahead of the next scheduled shipment.
To make changes to your account profile, you may update your information online by signing-in with the email address and password on file for your account. We ask that you ensure your account profile reflects the correct contact and current credit card information to avoid missed shipments and delivery failures. Multiple missed shipments may result in membership cancellation.
For additional inquiries, call us at (707) 968-1144 or send us an email.
