Frequently Asked Questions
How do I know if I am a Heritage Society Legacy Member?
Legacy Rubicon and Legacy Excelsior Membership are those enrolled in Rubicon or Excelsior Membership before January 1, 2024. If you are curious about switching from Legacy to new membership, please just reach out to us! HeritageSociety@Inglenook.com.
What are the benefits associated with Legacy Membership?
Legacy Rubicon and Legacy Excelsior Members may find information about the membership benefits associated with their tier of membership here.
Please just email us at HeritageSociety@Inglenook.com to discuss options if you would rather switch to New Rubicon or New Excelsior Membership (those benefits available here and here).
What is the current Legacy Member shipment?
Legacy Rubicon and Legacy Excelsior Members may find information on current and previous shipments here.
Is there a fee to join the Heritage Society?
Legacy Rubicon and Legacy Excelsior Members do not pay an annual fee to retain membership. All new members joining current Rubicon or Excelsior (non-Legacy membership) are charged a non-refundable $100 annual Membership Fee.
How long must I remain a Legacy member?
Legacy Membership is a closed tier of membership, meaning that it may not be rejoined after cancelling. Upon joining membership, we ask that Legacy Rubicon members receive their first four shipments of wine – or Legacy Excelsior members receive their first two shipments of wine – after which time they may choose to cancel their membership. However, we find that our members prefer to remain as such once they begin to enjoy the many benefits that the Heritage Society offers!
If I’m a member, am I still required to make reservations for tastings and experiences?
Yes. To ensure the highest quality of service, we require our members to make reservations for tastings and experiences. Please note that the maximum group we can accommodate is a party of ten and depends on availability. Although a credit card is required to make reservations, you will not be charged until the day of your visit and only if there is a fee.
Why is a signature required for delivery?
Federal and state laws require a signature of an individual 21 years of age or older for all deliveries that contain alcohol. We strongly recommend using a business address for your shipments to ensure prompt and safe delivery of your wine.
How are charges tabulated for shipments?
Legacy Rubicon members are charged approximately $300-450* per shipment in January, March, September, and November. Shipments are between 2-6 bottles, and members may choose to place a purchase in lieu of the standard shipment offering, so long as the price point meets or exceeds that of the corresponding shipment (i.e. if the March Shipment is $381, then the price point of the Purchase in Lieu of would need to be $381 or more before taxes and shipping) . If a shipment is customized, the actual amount charged will vary depending on the selection of wines contained in each shipment. *Plus taxes and shipping
All Heritage Society Memberships are a one-year minimum commitment that renews automatically, unless otherwise cancelled in writing at least two weeks ahead of the next shipment offering.
All sales are final. If a shipment is returned to us as undeliverable, we will reach out to you to coordinate a reshipment. A $25 Reshipment Fee will be applied to all orders that are returned by FedEx or UPS after (3) failed delivery attempts including those related to no one 21 years of age or older being present to sign for the wine delivery.
All updates for billing, shipping address, and shipping date must be communicated to us through writing to HeritageSociety@Inglenook.com or through your online account no later than four business days before the shipment processing date (always communicated through email ahead of each shipment offering). All requests to amend an order which has already been processed may incur additional fees, and the order may not be cancelled after processing.
May I suspend a shipment?
Legacy Rubicon members may suspend one shipment if needed. Legacy Rubicon members receive four shipments per year and may suspend one shipment per calendar year, after receiving their initial four shipments. The suspension request must be made in writing to HeritageSociety@Inglenook.com at least four business days ahead of the shipment processing date. You will receive an email confirmation of the suspension from us and following the suspension, your shipments will be automatically reactivated. Because Legacy Excelsior members receive only two shipments per year, neither may be cancelled.
A Legacy Membership may be inactivated for up to six months. An automatic Reactivation Date will be set from six months from the inactivation date. During the Inactive period, no member benefits (discounts on purchases, complimentary visits to the Chateau, or gifting experiences) will be accessible. Following the Inactive period, the next club shipment may not be suspended.
How do I cancel my membership or change my account information?
We understand that things can happen and membership may no longer be the best fit. Once terms of membership have been met (including accepting four shipments sent within the first year of membership), membership may be terminated at any time through writing to us at HeritageSociety@Inglenook.com. All cancellation requests must be made in writing at least two weeks ahead of the next scheduled shipment. All cancellation requests made after a shipment has processed may not result in the cancellation of the order, only the membership. The already processed shipment would be the final club shipment from membership.
To make changes to your account profile, you may update your information online by signing-in with the email address and password on file for your account. We ask that you ensure your account profile reflects the correct contact and current credit card information to avoid missed shipments and delivery failures. Multiple missed shipments may result in membership cancellation.
